Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition in which you received it, with its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at aspira.distributors@gmail.com. Please do not send products back without first contacting us. Items returned without prior authorization may not be accepted.

Return Shipping

If you are returning an item because you changed your mind or no longer want the product, you are responsible for the cost of return shipping.

If your item arrived defective, damaged, or incorrect, Semper Paratus Gear will provide return instructions and, when appropriate, cover the cost of return shipping.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is defective or damaged, or if you received the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

Exceptions

Items that have been used, altered, or damaged after delivery may not be eligible for return. Please contact us if you have questions about whether your item qualifies for a return.

Gift cards, if offered, are not returnable.

Exchanges

The fastest way to receive a different item is to return the item you have. Once the return is accepted, you may place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, applicable law may provide you with the right to cancel or return your order within 14 days without providing a reason. Returned merchandise must be in the same condition in which it was received, unused and in its original packaging, along with proof of purchase.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at aspira.distributors@gmail.com